Refund policy

Our Commitment

• Our goal is your complete satisfaction. Please give us an opportunity to serve you better. If you are not satisfied with your purchase, please contact our customer service team first—we are eager to resolve any issues

 

Conditions for Returns/Exchanges

• Return Window：Returns/exchanges accepted within 15 days from delivery date (item must be unused, with original tags and packaging).
• Quality Issues：For manufacturing defects (e.g., stone loosening), we cover return costs.
• Non-Quality Issues：For preference-based returns (e.g., size, style), customers bear return shipping.

 

Return Process

• 1.Contact Customer Service First：Email jingzhestudio@gmail.com
• 2.We will propose a solution within 48 hours (e.g., repair, exchange, partial refund, or return instructions).
• 3.If a return is necessary, ship the item to the address provided by and retain the tracking number

Important Notes

• Failure to contact customer service before returning the product may result in processing delays.

• When returning the item, please use shock-proof packaging and it is advisable to choose a traceable shipping method.